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| Home > FAQ's > Pharmacology & ADME > How to order |
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| How to order |
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| Is there an electronic order form? |
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Yes, you can download an
electronic order form
(Excel file).
However, the best option is to place your order through Catalog Online
where you can obtain a pricing estimation.
You can also call us, or send your request by e-mail or fax
(See here for contacts) :
- indicate the assays or profiles and their catalog references
- indicate # of compounds, # of concentrations and # of replicates
- do not forget to include your purchase order number and billing contact with
your VAT number (EU countries only).
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What about confidentiality? |
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Simultaneous to quotation processing and if it is the first time you work with Cerep, we will prepare a Master Service Agreement
for your company and send it in an e-mail. This also serves as your confidentiality agreement.
Your legal counsel may have questions or propose changes. These must be reviewed by our in-house counsel at legal@cerep.fr.
Once the substance has been agreed upon by both parties, fax a signed copy, and send two signed originals to Cerep Legal Department
who will have them signed, and return one fully executed agreement to you.
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What is a typical turnaround time? |
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The turnaround time indicated in the quotation starts the day following receipt of compounds at the Cerep testing site for compounds
received before 12:00 pm, unless otherwise specified with the client, and considering that the test compounds are received along
with all the necessary information to initiate the study (quotation acceptance and requested compound information). If received
after 12:00 pm, the study is initiated on the second day following receipt.
For a majority of assays ExpresScreen option (5 business day turnaround time) is available: please inquire.
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For in vitro pharmacology studies
Binding, enzyme and cellular assays
Complete data set is typically available within 3 weeks, after receipt of the compounds
at the testing site, for all the binding assays and most of the enzyme assays
(providing that we receive all available information to initiate the study).
The cell-based assays (including the functional assays) would require 3 to 6 weeks for data delivery.
Tissue assays
Complete dataset is typically available 4 weeks after receipt of the compound at the testing site.
For ADME-Tox studies
Complete dataset is typically available 2 weeks after receipt of the compound at the testing site.
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When does the clock start? |
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To initiate a study (following compound shipment): Fax your signed quotation or attach it to the e-mail accepting it1 with
purchase order number, to:
- For in vitro pharmacology assays
Customer support France: Fax +33 (0)5 49 43 21 70 e-mail: customer.support@cerep.fr
- For ADME-Tox assays
Customer support USA: Fax +1 425 895 8668 e-mail: customersupportUS@cerep.com
An acknowledgement of shipment receipt will be emailed to you when the shipment has arrived at the laboratory location.
Your signed quotation is your commitment that you wish us to run exactly the assays and the concentrations that are included
in the quote. Please check it carefully.
The turnaround time indicated in the quotation starts the day following receipt of compounds at the Cerep
testing site for compounds received before 12:00 pm, unless otherwise specified with the client, and considering
that the test compounds are received along with all the necessary information to initiate the
study (quotation acceptance and requested compound information). If received
after 12:00pm, the study is initiated on the second day following receipt.
For a majority of assays ExpresScreen option (5 business day turnaround time) is available: please
inquire.
A Data Online account allowing visualization of the results as they are produced will be set-up when we receive your
signed quotation to initiate the study. Your user name and password will be faxed to you. Please modify them to ensure confidentiality.
Log on to https://www.cerep.com/secure to view your results that are
posted as soon as validated. Daily updates are highlighted
with NEW information since your last log-in are listed first. You will have the option to convert the data to MSExcel format
and download it. Use the user name and password Demo to try out the site.
1 Your study will not begin until a signed quotation with purchase order # is received.
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